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When we think of successful selling, many think of making a sale of an item or service “at all costs”, but the word “sell” originates from a Norwegian word that actually means to “SERVE”. With this being the case, it’s more about service than selling. There are six main steps to selling successfully and each has its place and the sequence should really be adhered to so as to complete the process.
In this post I will talk about step 1, which is based on rapport. Rapport is